Who we are

Welcome to Vine Jive (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website winjive.com (the “Site”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

– Purchase a product from our site (e.g., name, email, shipping address, billing address, payment information).

– Sign up for our newsletter (e.g., email address).

– Interact with our customer service team.

– Participate in surveys, promotions, or feedback forms.

– Browse our website, where we may collect usage data through cookies and similar technologies (e.g., IP address, browser type, referring/exit pages, and operating system).

How We Use Your Information

We may use the information we collect for various purposes, including:

– To fulfill orders: We use the provided information to process and ship products.

– To communicate with you: We may use your email to send order confirmations, shipping updates, and customer service communications.

– For marketing purposes: If you opt-in, we may send newsletters or promotional offers. You can unsubscribe at any time.

– To improve our services: We use browsing data and analytics to improve the site’s performance, identify trends, and enhance user experience.

– Retargeting: We may use tools like Facebook Pixel to show you ads on other platforms based on your interactions with our website.

– For legal obligations: We retain and use your data to comply with applicable legal, accounting, or tax obligations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our site and store certain information. Cookies are small data files that are placed on your device or computer. These cookies allow us to:

– Recognize you on return visits.

– Monitor how you interact with our site to improve user experience.

– Enable features like remembering your login details or shopping cart contents.

You can modify your cookie preferences via your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the site.

For more detailed information, please visit our Cookie Policy.

Legal Basis for Processing (For GDPR Users)

We process your personal data on the following legal bases:

– Contractual Necessity: To fulfill product orders and deliver services.

– Consent: When you opt-in to receive marketing communications.

– Legitimate Interests: To improve our services and run retargeting campaigns (e.g., using Facebook Pixel).

– Legal Obligation: To comply with legal requirements such as record-keeping for tax purposes.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

– Purchase-related data: Retained for up to 6 years for accounting and tax purposes.

– Newsletter emails: Retained until you unsubscribe or request deletion.

– Cookies and tracking data: Retained for up to 24 months or as otherwise required by analytics platforms.

Once personal data is no longer necessary, it will be deleted or anonymized, except where further retention is required by law.

Third-Party Sharing

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

– Service Providers: We may share your data with third-party vendors that help us operate the website, process payments, deliver products, and manage our email newsletters. These vendors are contractually obligated to keep your data secure and confidential.

– Legal Requirements: We may disclose your data if required by law or to protect the rights, property, or safety of Vine Jive, our customers, or others.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. Please note that we have no control over and are not responsible for the content or privacy practices of these websites. We encourage you to review the privacy policies of any third-party site you visit.

Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following rights:

– Right to Access: Request a copy of your personal data.

– Right to Rectification: Correct inaccurate or incomplete data.

– Right to Erasure: Request that your data be deleted in certain circumstances.

– Right to Restrict Processing: Request that we limit how we use your personal data.

– Right to Data Portability: Request to have your personal data in a machine-readable format.

– Right to Object: Object to the processing of your data, particularly in the case of direct marketing.

– Right to Withdraw Consent: If you provided consent for the processing of your personal data, you can withdraw this consent at any time.

To exercise any of these rights, please contact us at support@winejive.com

Data Security

We have implemented appropriate security measures (such as encryption and access control) to protect your personal data from unauthorized access or misuse. However, no data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

International Data Transfers

If you are accessing our services from outside the country where our servers are located, please note that your data may be transferred to, and processed in, countries other than your own. We ensure that any cross-border data transfers comply with applicable data protection laws.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal data from someone under the age of 18, we will take steps to delete that information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make updates, we will notify you by updating the “Last Updated” date on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

Contact Us

If you have any questions or concerns about this Privacy Policy, or to exercise any of your rights under GDPR or other applicable laws, please contact us at:

– Email: support@winejive.com